Privacy Policy

Want to read all about how we handle your data? Check out the Gousto Privacy Policy for everything you need to know.

Cookies Policy

Effective Date: 05/02/2024 (Version 3.0)

We and our trusted partners use cookies and similar technologies, such as tags and pixels (“cookies”) to personalise and improve your experience when you browse our website or open a marketing email from us. This policy provides more information about how we use cookies and how you can make choices about our use of cookies.

  1. What are cookies?

    1. Cookies are small text files stored on your device when you visit certain web pages and are used to store and receive identifiers and other information on computers, phones and other devices.

  2. Cookies used by us

    1. We differentiate our cookies into four different categories:

      Strictly Necessary

      These cookies are essential for the Gousto website to work properly and can't be switched off.

      Functionality

      These cookies aren't essential and can be switched off but doing so may impact your experience.

      Analytics

      These cookies aren't essential and can be switched off but they do help to improve your experience. We occasionally use trusted third party cookies to achieve this. The data is collected in a way that does not directly identify anyone.

      Marketing

      These cookies aren't essential and can be switched off but the marketing content you receive will not be personalised. We occasionally use trusted third party cookies to achieve this.

    2. Why do we use cookies: The cookies that we use may change over time as we improve our products and services, we typically use them for the following purposes:

      Purpose

      Cookie Category

      Examples

      User input

      Strictly necessary

      Information about your current order in the basket (such as delivery date, address, number of portions, promo code, subscription option etc.)

      Authentication

      Strictly necessary

      To authenticate the user has logged into the website.

      Security and Payments

      Strictly necessary

      To detect repeated failed login attempts or prevent fraud.

      Network management

      Strictly necessary

      To make sure our services remain available and functional.

      Cookie consent settings

      Strictly necessary

      To store your cookie preferences over a period of time.

      Social media plugins

      Marketing

      To allow you to access social media platforms.

      Personalisation

      Functionality

      To show you relevant content on the site, for example remembering what tutorials you've already watched

      Show third party content on site

      Functionality

      For example, to show you up-to-date and relevant information from third parties, such as our trustpilot score and reviews

      Social media tracking

      Marketing and Analytics

      To allow us to provide you with targeted marketing on social media.

      Online advertising

      Marketing

      To allow us to provide you with targeted marketing when you are on non-Gousto platforms.

      User behaviour

      Analytics

      To provide us with information about how visitors of our services engage with us.

  3. How to control and delete cookies

    1. In terms of how long cookies last, some are erased when you close the browser on our website, these are known as “Session Cookies”. Others stay longer and are saved onto your device so that they're there when you revisit our website, these are known as “Persistent Cookies”.

    2. Strictly necessary cookies are always on when you visit our website. On your first visit, we will ask you for your preferences. You can always change your mind and update your cookie preferences by clicking .

    3. In addition, when you use services via a browser, you can change your web browser's settings to update your cookies preferences. Each browser is different but usually these settings fall under the “options” or “preferences” menu. The links below provide information about cookie settings for the browsers supported by Gousto:

      • Microsoft Edge
      • Firefox
      • Chrome
      • Safari
    4. For Google Analytics Advertising Features, you can also opt-out through Google Ads Settings. Google also provides a Google Analytics opt-out plug-in for the web.

    5. For more information including how to see what cookies have been set on your device, please visit www.aboutcookies.org or www.allaboutcookies.org.
  4. General

    1. We may update this Cookies Policy from time to time. When we make changes, we will update the “Effective Date” at the top of this page. Any changes to this Notice will become effective when posted.
    2. The quickest and easiest way to talk to us about your personal data is through our friendly Customer Care team. You may also choose to refer to our Privacy Policy.
    3. If you have any further questions about this Cookies Policy or the use of cookies on our website, you can also contact our Data Protection Officer at dpo@gousto.co.uk.
    4. While we’d love to be your first port of call, you have the right to contact the Information Commissioner's Office (ICO) directly. We’re registered with the Information Commissioner's Register of Data Controllers under number ZA029698.